request a Return or Exchange
Go to My Account, click return
items, choose the email address email@example.com and please let us know what the problem is, please
include your billing information and order number, this information is needed
for us to process your refund/exchange if necessary, and send the item back to our returns
Hefty Gear Ltd
2 Victoria Terrace
You must do this within 14 days of receipt to
qualify for a refund or replacement.
Please ensure that you include your
original invoice in the parcel and write you returns number on the invoice to
help us process your refund.
Returned items must be returned to us
in the original, saleable condition. There must be a copy of your invoice and
please write you returns number on the invoice. If the item is faulty please
state the issue in your letter. If the returned item is not suitable for
re-sale then we do reserve the right to refuse a refund. Once we receive your
items back we will refund you excluding the original delivery charge. The
cost of returning an item to us is your responsibility.
The item is your responsibility until
it reaches us.
For your own protection, we recommend
that you send the parcel using a delivery service that insures you for the
value of the goods.
The cost of returning the item to us
is your responsibility except in cases where the order was cancelled under the
UK Distance Selling Regulations or the entire order was faulty.
The parcel can take up to 14 working
days to be returned to us, unless sent via special delivery. This is based on
the UK national postal service.
These are the formal arrangements
under the Law to protect your rights under the distance selling regulations. In
spirit we want to provide you with first class service and we will not quibble over
returns. We want to grow our business based on customer recommendations and a
key to that is quality products and excellent customer service and that means
the customer is always right, and we mean it.